Frequently Asked Questions

Women's Health Physiotherapy & Pilates, Torquay

Can I bring my baby?

For rehab sessions and physio appointments, Yes!

Generally you will get more out of the session if you come alone (time to concentrate and some mummy down-time to refresh!) but you are more that welcome to bring your bub until they are moving. We will try to incorporate them into exercises with you to make the sessions better for you both.

Babies and children are welcome in all of our physio appointments, we get it and we make it work! We also have lovely receptionists on hand to help for short periods of hands on treatment if needed.

For massage sessions; Sorry, no! It's a little too much to ask of our admin team to cover these sessions as the hands on component is much longer than physio consults.


Unless you have a day of particularly heavy flow, it is no problem for us to do a pelvic floor internal assessment whilst you are on your period, however, the most important thing for us is for you to feel comfortable so if you do need to re-schedule for this reason, please give us as much notice as possible.  


If you have been referred on a chronic disease management plan or enhanced primary care plan by your GP, there is a medicare rebate available on 1:1 sessions. It is currently $58.30 and the rest of your consultation fee is our of pocket (fees online), higher rebates are possible if you have already reached your medicare safety net but are determined by medicare. We are able to process this on the spot for you via our EFTPOS terminal if you being your paperwork, medicare cards and a bank card to have the rebate refunded (credit cards do not work).


Payment is required on the day of consultation, all fees are listed in detail on our website with private health codes, please check these prior to your appointment. At Surf Coast Physiotherapy and Pilates Clinic, we strive to provide exceptional care and service to all of our valued patients. In order to maintain the high quality of our services and accommodate the needs of all our patients, we have implemented the following cancellation policy:

No-shows and Failure to Attend: If a patient fails to attend a scheduled appointment without prior notice or cancels the appointment after the scheduled time, the full fee for the session will be charged.

Same-Day Cancellations: If a patient needs to cancel or reschedule an appointment on the same day, we kindly request that they provide us with a minimum of 24 hours notice. Failure to do so will result in a cancellation charge of $50.

Rehab Classes: We require more than 6 hours for class cancellations or the full fee will be charged.

We understand that unforeseen circumstances may arise, and we are committed to being understanding and flexible whenever possible. However, please note that our practitioners dedicate their time and expertise to each appointment, and late cancellations or no-shows prevent us from offering the appointment slot to other patients in need.

We appreciate your understanding and cooperation in adhering to our cancellation policy. By scheduling an appointment with Surf Coast Physiotherapy and Pilates Clinic, you acknowledge and agree to the terms of our cancellation policy outlined above. We endeavour to keep on time for our appointments - we appreciate you arriving on time in order for us to achieve this. 

You Deserve To Feel Good

We offer a range of small group Pilates sessions for Pregnancy, Postnatal and Over 50s.

Come and exercise under the expert guidance of our physios.

Take a look at our timetable and book your trial class today.

Contact Us

If you are unable to find a suitable time via our online booking system, please call, or send us an email and we will do our best to accommodate you.

Open Hours

Monday : 11:00 am – 08:00 pm

Tuesday: 8:30 am – 07:00 pm

Wednesday: 01:00 pm – 05:00 pm

Thursday: 8:00 am – 03:00 pm

Friday: Closed

Saturday: 8:00 am – 11:00 am

Sunday: Closed

Sessions also available Tuesdays 8.30am-4.30pm at Berth, 2 Wright Place, Geelong.


Suite 104, First Floor, Torquay Medical Hub

1 Cylinders Drive, Torquay, Victoria 3228

Phone Number


1 Cylinders Dr, Torquay VIC 3228, Australia

Acknowledgement to Country

Surf Coast Shire spans the traditional lands of the Wadawurrung and Eastern Maar people. We acknowledge them as the Traditional Owners and Protectors of this place. We acknowledge their ancestors who cared for the land, rivers and sea - and all of its creatures - for thousands of generations. We pay our respects to elders past, present and future who continue on this path.

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